Below are the most commonly asked questions about EOTech products, warranty, shipping, and our website. If you cannot find the answer you are looking for, please contact us at support@theeotech.com.
What is EOTech?
EOTech is a leading American manufacturer of holographic weapon sights (HWS), magnifiers, and laser aiming devices. Founded in 1995 and headquartered in Ann Arbor, Michigan, EOTech revolutionized the firearms optics industry by introducing the first commercially successful holographic sighting system. All products sold on https://theeotech.com/ are genuine EOTech optics.
Are all products on this website authentic EOTech?
Yes. https://theeotech.com/ is an authorized online retailer of genuine EOTech holographic sights and accessories. Every product is sourced directly from EOTech and carries the full manufacturer warranty.
Where are EOTech sights manufactured?
All EOTech holographic weapon sights are designed, engineered, and manufactured in the United States.
How does EOTech holographic technology work?
Unlike traditional red dot sights, EOTech uses laser-based holography to project a reticle image. This allows for faster target acquisition with both eyes open, unlimited eye relief, and a true heads-up display. The reticle remains parallax-free and extremely accurate even under heavy recoil.
What is the battery life of an EOTech sight?
Battery life varies by model. Most current EOTech holographic sights provide approximately 600–1,000 hours of continuous use on a single CR123 lithium battery. The G Series offers significantly improved battery life of up to 1,000+ hours depending on brightness setting.
Are EOTech sights night vision compatible?
Yes. Most EOTech models feature night vision compatible settings (NV1, NV2) that allow seamless use with night vision devices.
Do you sell EOTech magnifiers?
Yes. We carry the full line of genuine EOTech 3x and 5x magnifiers, including flip-to-side mounts designed to pair perfectly with EOTech holographic sights.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways.
How long does shipping take?
Most orders placed within the United States ship within 1–2 business days. Standard shipping usually takes 3–7 business days depending on your location. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to select international destinations. International customers are responsible for all customs duties, taxes, and import fees. Some EOTech products may be subject to export control regulations.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email. You can track your package directly from your account on https://theeotech.com/.
What is the EOTech warranty policy?
All EOTech holographic weapon sights and magnifiers are covered by a Limited Lifetime Warranty. This warranty protects against defects in materials and workmanship for the lifetime of the product. For full details, please refer to the warranty card included with your sight.
How do I register my EOTech product?
You can register your product online through your account on https://theeotech.com/ or by emailing support@theeotech.com with your serial number and proof of purchase.
What is your return policy?
We accept returns within 30 days of delivery if the product is in new, unused condition with all original packaging and accessories. Return shipping fees are the responsibility of the customer unless the return is due to a manufacturing defect or our shipping error.
How do I make a warranty claim?
To initiate a warranty claim, please email support@theeotech.com with your order number, serial number, photos of the issue, and a detailed description of the problem. Our technical support team will guide you through the process.
My EOTech sight is not holding zero. What should I do?
First, ensure all mounting screws are properly torqued to the manufacturer’s specifications (typically 15–20 inch-pounds). If the problem persists, please contact our support team immediately at support@theeotech.com for troubleshooting or warranty service.
Can EOTech sights be used on shotguns and pistols?
Yes. EOTech holographic sights are versatile and can be mounted on shotguns, rifles, carbines, and certain pistols using the appropriate mounting solutions.
Are EOTech sights waterproof?
All current EOTech holographic sights are fully sealed and submersible. They are designed to withstand extreme environmental conditions including rain, snow, and brief submersion.
Are there any restrictions on who can purchase EOTech products?
You must be at least 18 years of age to purchase from this website. Some products may have additional legal restrictions depending on your state or local laws. It is your responsibility to know and comply with all applicable firearms and optics regulations in your area.
Do you sell to law enforcement or military units?
Yes. We offer special pricing and support for qualified law enforcement agencies, military units, and government organizations. Please contact dealers@theeotech.com for more information.
If your question is not answered above, please reach out to our dedicated support team:
Email: support@theeotech.com
Phone: 1-888-EOTech1 (1-888-368-3241)
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
We pride ourselves on fast, knowledgeable responses and genuine care for every customer.
